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Return Policy

Return Policy



Excelcellphones.com offers a 10-day return policy as part of our mission to ensure that you are completely satisfied with your purchase.


Excelcellphones.com Return Policy

If you are not completely satisfied with your product purchased from Excelcellphones.com we offer the following return policies for products purchased within the first 10 days from the date of the original purchase.


·       Excelcellphones.com will offer our customers a refund – provided that the product is in excellent condition, as it was out of the box. The box should contain all of the instruction documentation, chargers, data cords, and all other accessories and items that were sold with the product. Upon return, all returned merchandise is carefully inspected for signs of wear and tear before any refunds, exchanges, or store credits are offered. Please note that a restocking fee of 20% will be applied for returned products.

o      In the event that the returned product is missing instructional materials, the original box, or the included software CD’s, Excelcellphones.com will charge an additional 10% restocking fee. If the original chargers, data cords, and any other included accessories are missing, the customer will be charged a market-value price on these items.

·       If the returned product does not meet our return policy requirements and is not still in brand new usable condition, Excelcellphones.com reserves the right to refuse to accept the return of the product and will not authorize a refund.

Excelcellphones.com will not accept product returns after 10 calendar days from the date of the original purchase receipt. We cannot offer exceptions to this policy.

Please note the following:

-        Upon the receipt and approval of your returned product, Excelcellphones.com will refund your original purchase price minus the cost of shipping and handling, and any related restocking fees that may apply to your return.

-        Out of the box, or brand new condition, indicates that the products are free of any scratches, chips, or other signs of general wear and tear. Please note that this includes verification of the water damage   indicator on  the phone.

-        Excelcellphones.com is not responsible for any charges related to shipping on returned products.

Excelcellphones.com reserves the right to determine the condition of returned products; a product that is not acceptable for return under our policies is a phone that has scratches, chips in the finish, damage to the screen, and any other visible signs of wear and tear from general usage.

Return Merchandise Authorization Number(RMA#)

Request RMA#

Shipping Procedure